Delivery Information

Most of our deliveries are done by the nationally renowned Pallex Pallet Network generally using a 17 ton delivery vehicle, approximately 13mtr in length, with a tail-lift and a pallet truck for moving the packaging crates.
If there are sharp bends, narrow roads or other restrictions leading to your address, we request that you let us know when ordering, as alternative arrangements may be possible to get the goods to you on a smaller vehicle.
Our deliveries are on an Economy Rate Service, unless you specify anything different, which are usually 3 working days from placing your order, if made before 12 Noon – Monday to Friday.
Available at extra cost is the Next Day delivery slot, this is only available to certain post code areas. Your order will be delivered Monday-Friday between 8.00am – 5.30pm, also available is an AM / PM or a Timed Slot. Unfortunately, we are unable to provide estimated times for the day of delivery on the Economy Rate / Next Day Service unless you have booked something specifically, so we ask that there is somebody available on site to accept the delivery.
In the event that there are damages on delivery, please sign the delivery note as ‘DAMAGED’ and call to let us know so that we may arrange replacements or discuss an alternative resolution. Photographic evidence of breakages will be required.
We will require a contact telephone number which will only be used if the courier has a problem locating your address or if you require a phone call an hour prior to making the delivery.
The goods will be delivered to the nearest and safest point to your property so please ensure that there is sufficient man power on site to move the tiles should this be necessary. It is not the responsibility of the driver to do this for you.
Due to the weight of the crates they cannot be moved on gravel drives, mud, hardcore etc – only on flat paved surfaces like concrete, tarmac and pavers.
Although every effort will be made to honour the delivery date arranged with yourselves, we cannot be held responsible for any delays caused due to reasons beyond our control for example – broken down vehicle, punctures, acts of God etc.
Every effort will be made to contact you if there should be any delays to your delivery; however as orders are all sent via a Pallex Network, this is not always possible.
Due to the delivery schedule being between 8.00am – 5.30pm it is not advisable to book any contractors or tilers for the actual delivery date. We will not be held responsible for any costs involved should trades people be booked and your delivery delayed.